An experienced problem solver, account leader, and customer success advocate, with a track record at leading multi-faceted teams, winning customers' hearts and minds, whilst passionately connecting big dots to big goals that lead to impact.
Geoffrey Owen is a customer success professional with experience improving ROI and value realization for over 20 Enterprise and SMB customers in 8 distinct industries.
Passionate about SaaS technologies, cross-functional collaboration, and contributing to an organizational just-cause in an infinite game, Geoffrey is seeking a Customer Success Leadership role where he oversees CS activities and aligns them to the business needs and future roadmaps. Through roles in this space, Geoffrey can drive customer growth and retention as well as support and develop Customer-Centric teams. An avid researcher and believer in inclusive service design practices, Geoffrey has published multiple blogs on working and living with ADD/ADHD in the technology sector and believes an equitable Customer Success framework should reflect diversity and inclusion best practices.
Geoffrey is also an advocate and student of the Practical CSM Academy. Through this membership, he secured knowledge on topics to drive customer value realization forward within a comprehensive CSM framework. Following his research and contributions in Customer Success, Geoffrey started collaborating with Latviv, a CSM SaaS platform designed to keep the customer spark alive.
In his earlier career, Geoffrey worked as a Customer Success Account Manager at Microsoft Corporation, held a Senior Support Engineer position at SmallNetworks, an IT Specialist role at The Bill and Melinda Gates Foundation, and worked at SkyKick, a SaaS company helping organizations migrate to the cloud.
Geoffrey's resume, Cover Letter, and expanded CV can be found here.