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Resume Portfolio - Live Build - TAMLIFE V.1.5
Releasing the following documents in August, '19
• 30-60-90 Plan • (Released August 2)
• 100-180 Extended Plan •
• Personal Learning and Development Plan •
• Continuous Improvement Plan •
• Service Delivery Goals •
• Service Delivery Design/Outline •
• Account Management Best Practices •
• Customer Relationship and Account Management Engagement Schedule •
During an interview, we'll review my All-in-One TAM Resume Portfolio & Playbook + SDLC docs.
Service Delivery Management - Account Managers do what exactly?
Microsoft TAM: Responsibilities
Microsoft Enterprise Services help customers realize their full potential through accelerated adoption and productive use of Microsoft technologies and solutions to meet their individual and unique business needs. We are a team of exceptional people who deliver world class services with partners, earning customer confidence, trust, and loyalty by Improving the overall Customer and Partner Experience, serving as the customer advocates within Microsoft and driving customer-centric product improvement.
The Premier Technical Account Manager (TAM) acts as a trusted business advisor to Microsoft’s Premier Support customers, providing Premier Support Services aligned to the customer’s priorities in order to maximize the business value of their Microsoft investment. The TAM is the only front-line customer facing support role within the Services organization. The TAM is responsible for the overall growth, quality and satisfaction of the customer’s support services relationship. A successful TAM consistently exhibits the following attributes:
CUSTOMER – Creates a trusted advisor relationship with key stakeholders within the customer organization, including the IT Directors, CTO, CIO and LOB leaders as well as technology professionals
The TAM demonstrates a deep understanding of the market forces affecting our customers and offers insight into new ways Microsoft can provide greater value. The TAM must be a change agent by articulating the case for change and helping the customer realize the improved business impact of appropriate use of Microsoft Support services.
BUSINESS –The TAM is responsible for sustainable growth through routinely partnering with Services Sales and other Services personnel to strategize on ways to create new opportunities within the accounts they service. The TAM is responsible for the profitability of our services through portfolio management including contract consumption, contribution margin, operational expense management, and revenue growth, all in a manner consistent with Microsoft’s legal, fiscal and personnel policies.
DELIVERY – The TAM must be proficient in understanding the entire support services portfolio and can articulate the value of these services to our customers. The TAM will partner with our customers to ascertain their IT priorities in order to set a long-term strategy for service delivery that aligns to their business objectives. The TAM must be literate and conversant on the Microsoft technology, method and procedures for its application. The TAM is responsible for excellent delivery of services across entire support lifecycle, including Service Delivery Planning, Service Delivery Management, Incident Management / Escalations and Proactive Remediation Services.
LEADERSHIP – This role requires strong communications skills and imaginative, bold thinking in all situations. The TAM must be able to lead teams comprised of Microsoft, Partner and customer resources engaged in the delivery of complex solutions that result in a One Microsoft approach. The TAM must display Executive presence and confidence to manage executive relationships internally and with the customer to create business transformation.
It all starts with knowing your product, then understanding how your solutions can be "embedded."
TAMLife
Understanding the TAM
Testimonials and References
Understanding the TAM
Link to repository of public-facing documents about the TAM's SDLC and my vision of success.
Successful candidates don't stop at understanding the position they're interviewing for. They gain a thorough, high-level understanding of the business and learn how their desired position contributes to the organization's strategy.
Career Path
Testimonials and References
Understanding the TAM
In connection to my PDP, this will link to a long-term career path, laying out how I plan to use my education to empower others to change the world.
The most valuable candidate will think outside the box and have a vision beyond the role they’re applying for. This vision extends to where they want to grow within the company and their career.
Testimonials and References
Testimonials and References
This will link to a collection of references, recommendation letters (see image above!) and LinkedIn referrals.
Be prepared to answer questions related to professional relationships you maintained with former supervisors and colleagues.
Creating Desire
This will link to a doc explaining where my internal motivation comes from and how my growth mindset helps others increase their potential by working through or with me.
We look for a strong desire to learn, intelligence, a passion for technology, a willingness to work hard, rock-solid skills, an entrepreneurial spirit, and a desire to be the best.
My Solutions
This will link to a page on best practices - part of the document created above named "Account Management Best Practices"
Be prepared to speak about how you solved a job-specific issue, design question, or problem-solving puzzle. We're interested in how your mind works, how you find solutions, and how you articulate your thought process.
The Industry Today
This will link to Microsoft pages on where they are in the industry for reference and review purposes. (see industry research)
Great candidates have an idea of what's happening in the tech industry. It's good to know what Microsoft is doing well, and how we can make ourselves stand out from the competition.
TAMLife V.1.5
Understanding the TAM
Testimonials and References
Understanding the TAM
Link to repository of public-facing documents about the TAM's SDLC and my vision of success.
From Microsoft:
We've noticed that successful candidates don't stop at understanding the position they're interviewing for. They gain a thorough, high-level understanding of Microsoft as a business and learn how their desired position contributes to working as one to empower billions.
Career Path
Testimonials and References
Understanding the TAM
In connection to my PDP, this will link to a long-term career path, laying out how I plan to use my education to empower others to change the world.
From Microsoft:
The most valuable candidate will think outside the box and have a vision beyond the role they’re applying for. This vision extends to where they want to grow within Microsoft. Read about different career paths by visiting Microsoft Life.
Testimonials and References
Testimonials and References
This will link to a collection of references, recommendation letters (see image above!) and LinkedIn referrals.
From Microsoft:
Be prepared to answer questions related to professional relationships you maintained with former supervisors and colleagues.
Creating Desire
This will link to a doc explaining where my internal motivation comes from and how my growth mindset helps others increase their potential by working through or with me.
From Microsoft:
We look for a strong desire to learn, intelligence, a passion for technology, a willingness to work hard, rock-solid skills, an entrepreneurial spirit, and a desire to be the best.
My Solutions
This will link to a page on best practices - part of the document created above named "Account Management Best Practices"
From Microsoft:
Be prepared to speak about how you solved a job-specific issue, design question, or problem-solving puzzle. We're interested in how your mind works, how you find solutions, and how you articulate your thought process.
The Industry Today
This will link to Microsoft pages on where they are in the industry for reference and review purposes. (see industry research)
From Microsoft:
Great candidates have an idea of what's happening in the tech industry. It's good to know what Microsoft is doing well, and how we can make ourselves stand out from the competition.